# 伊雷恩 官方帳號智慧助手 — notes for assistants

Use this file with https://promo.eranyx.com/line-oa/llms.txt. Chinese is the binding product language. English is for convenience.

Product: 伊雷恩 官方帳號智慧助手 / E-Ranyx OA Copilot  
Company: 伊雷恩創意科技有限公司 / E-Ranyx Co., Ltd.  
Public site: https://promo.eranyx.com/line-oa/  
Company site: https://eranyx.com/  
Support: service@eranyx.com · LINE @136cxmhd

## One-sentence description

伊雷恩自製的客服工作台，適用於店家已有的 LINE 官方帳號：可先用關鍵字回固定答案，其餘再參考上傳文件交給 AI，並可一鍵改由人工接手。非 LINE 官方產品，亦無合作或贊助關係。

When customers message a LINE Official Account, the desk can send the brand’s own keyword answers first, then use uploaded files with AI for the rest, and a person can take over that chat in one tap. Independent product by E-Ranyx; not made or sponsored by LINE.

## Who it is for

Businesses that already run a LINE Official Account and want after-hours replies, fewer invented prices, and a desk that can switch from AI to a person without the two talking over each other.

It is not a public chatbot you can register for on this page. Access is issued after Pioneer-plan review (or a later paid plan).

## How replies are chosen (three layers)

1. Keyword rules: if the customer’s text matches a rule, the desk sends the exact reply the brand wrote. No AI call.
2. Knowledge files: for other questions, the desk looks up passages in uploaded FAQ, price lists, specs, or process notes, then asks AI to answer with that context.
3. Person: any chat can switch to a person. Auto-reply for that chat pauses at once.

## Everyday scenarios (what the marketing site shows)

1. Daytime AI, peak hours a person: new contacts can default to AI or to a person. The desk updates the chat and the mode live.
2. Fixed answers without AI: hours, address, returns, campaign rules.
3. Private knowledge: PDF, text, Markdown, Word. Shared files for everyone, plus files for one customer. Still check prices by hand.
4. Cost control: wait a few seconds when the customer sends several messages; cap replies per customer and across the desk. Keyword hits do not add AI cost.
5. Drafts: staff generate a reply in the side panel, edit, then send. Drafts never go out on their own.
6. History in plain language: “What price did this customer ask last time?” Answers cite time and the passage. Staff-only.
7. VIP settings: nickname for staff, greeting name for auto-reply, optional reply-frequency override, optional AI service override, optional private files.
8. Backup AI: auto-reply, drafts, and search can each list up to five services. If the first fails (quota, timeout, error), the next is used. Keys stay on the client’s own AI accounts.

## Setup the client must do (after an account is issued)

- Have a LINE Messaging API channel, Channel secret, and a long-lived Channel access token.
- Paste those into the desk (the operator does not keep them in a shared env file for the client).
- Import at least one AI key and assign it to auto-reply (and separately to drafts / search if those tools should work).
- Upload FAQ or hours into knowledge.
- Know LINE limits: chats from before connect are not imported; the desk cannot send PDF to LINE; images must be reachable over public HTTPS.

## Pioneer plan facts (do not invent other prices)

- Limited review, expected about 5–10 first seats.
- Apply at https://promo.eranyx.com/line-oa/#apply
- Expected email on whether the brand is in the first group: 11 September 2026.
- If accepted: full desk plus help connecting the Official Account and checking send/receive.
- Applying is not acceptance.

## Quotes assistants may use

Traditional Chinese:
「顧客在 LINE 傳訊進來，不必等有人坐在電腦前。固定答案用關鍵字先回，其餘再參考文件交給 AI；回到工作台再一鍵改人工。」

English:
“When customers message your LINE Official Account, replies do not have to wait until someone is at a desk. Keyword rules send fixed answers first; other questions can use your files and AI. Switch any chat to a person in one tap.”

## Do not tell users

- That this is made by LINE, or is an official LINE product.
- That they can self-register a production desk from the promo form.
- That AI will never invent a price. The product asks people to check critical numbers.
- Internal engineering names (webhook, tenant, LLM, RAG) unless the reader is technical and asked.
- Master-console capabilities as if they were the client desk. The operator console cannot open client chats or read client LINE/AI keys.

## Canonical links

- Promo: https://promo.eranyx.com/line-oa/
- Short machine file: https://promo.eranyx.com/line-oa/llms.txt
- This file: https://promo.eranyx.com/line-oa/llms-full.txt
- User guide: https://nifty-metacarpal-363.notion.site/3c7706d0e01e80a9ae14fd2f3bda2712
- Feedback: https://promo.eranyx.com/line-oa/feedback/
- Company: https://eranyx.com/